All new clients are required to schedule a New Client Consultation prior to receiving services. To schedule a consultation, we do charge a non-refundable $150 deposit, $100 of which can be used toward your first service or products. This amount will remain as a credit on your account for the upcoming appointment scheduled. This deposit can not be used towards late rescheduling or cancellation fees. To avoid losing this deposit please refrain from cancelling your appointment, as a new deposit will be needed for a new and separate appointment.

In addition, each new client will need to complete a virtual annual exam with one of our Nurse Practitioners or Medical Director. This exam is covered with the balance of the deposit and must be completed 24 hours prior to your appointment.

We value you as a client and your appointment time set aside for you is important to us. To best assist all of our clients, we do have a "no-exception" policy set in place to help avoid late reschedules or cancellations under 48hrs. If you need to reschedule or cancel, please do so in the Patient Portal a minimum of 48 hours prior to your appointment. Many services require advance planning, and the opportunity to fill last minute cancellations is challenging, as most people plan for potential downtime well in advance.

No exceptions include illness/Covid, weather (non-emergency), work conflicts, unexpected personal conflicts. 

In addition, after two cancellations or reschedules within 48hrs of your scheduled appointment time, you will be required to place a deposit on your account to hold any future appointments. Deposits will vary based on appointment type and will be forfeited if any other cancellation within 48 hours occurs again. Unfortunately, if you no show without any communication, you will no longer be able to schedule at Wrinkleboss.

Wrinkleboss reserves the right to require a credit card for all scheduled appointments. By scheduling an appointment you are acknowledging this policy. Our booking system prompts this policy prior to scheduling any appointment, and is also stated in all appointment-reminder emails and texts.

Wrinkleboss accepts cash, credit, debit, Apple Pay, Alle, Aspire and Xperience+ points. We do not accept checks, care credit, HSA or financing.

Gratuities are left to your discretion and may be added to your cash, check or credit card payment.  Although it is recommended to tip on a service performed, in no way, shape or form is it required. We’re just happy you’re here!

Other ways to support this small business?

• Spread the word

• Refer friends

• Follow and engage on social media

• Leave an intentional Google review

In order to maintain a welcoming space happy for all noses and sensitivities we have adopted a fragrance-free environment. Please refrain from wearing strong scents, perfumes or colognes while visiting. 

Wrinkleboss offers goods and services that are irrevocable. Therefore, we do not offer any refunds for any product that has been injected or used during your treatment. We strive to create an environment founded in excellence, quality, and most importantly – the safety of our clients. For this reason, we cannot accept skin care product returns (with exceptions to clear defects in packaging or product) once your purchase has been completed. In the event of a true allergic reaction, you must either email or call Wrinkleboss and be seen within 48 hours of the reported reaction and have the reaction assessed by a provider to document the event before any returns/exchanges can be accepted and must be completed within two weeks of initial product purchase. This will be given as an in-house credit towards future purchase, no cash refunds will be made. 

Please be mindful of the weather and try to plan extra time for travel on snowy days. 

If there is a statewide or county issued Snow/Weather emergency, we will forgive the 48hr late reschedule/cancellation fee if you are unable to make it to an appointment due to weather.

However, if there is not a state wide or local declared weather emergency, the late reschedule/cancellation policy will still be enforced, so plan accordingly. Please also note, Minneapolis enforces Winter Parking Rules. See winter parking rules for relevant information. Thank you for understanding! 

Please send all questions regarding appointments to hello@wrinkleboss.com